Any question, pls contact our online service or msn/email:chinacoolproduct@hotmail.com
Frequently Asked Questions
FAQ
1、Question: why can i trust you or your company?
Answer:
Don’t worry us and our company! we are one of 100% credit shops ,we ship lots of items to all over the world every day. I can give you some shipment NO. of the parcel which we send to our friends from all over the world, you can log in www.ems.com.cn to track it ! And we accepted many payment! you can ask us and choose one best for you! We early hope to establish a happy and long term business relationship with you.so we will give you the best price and best services. and we do the business more than 8years and good business!
2、Question: what is the prices of any things on our site?
Answer:
Because the price depends on the quality and style , so they are different , and we dont write out! after you look around our web and choose you like, pls give me a final complete order list include all items ID NO..and size and quantity which you want to our online services Niki or send to chinacoolproduct@hotmail.com ,then we will give you the best price for total asap!
3、Question: how many items is minimum? If I order more , what is the price?
Answer:
Because the shipping fee is very expensive,so order from 4items!!minimum4items!!
this way , you will save many money!
and the price depends on the mix items quantity:
If you order 4~8 mix items one time, we will give you the wholesale price;
If you order 9~15 mix items one time, we will give you the silver wholesale price;
If you order 16~29 mix items one time,we will give you the golden wholesale price;
If you order 30~71 mix items one time,we will give you the VIP wholesale price;
If you order more than 72 mix items one time,we will give you the SUPER VIP wholesale price.
If you order more,the price will be lower and you can save many money!
If you order huge , pls contact us directly!
We offer Preferential Price ,if you want the Preferential Price,pls contact our online service Niki or send email to chinacoolproduct@hotmail.com ,we will send it to you asap!
4、Question: how long is the delivery?
Answer:
we will deliver your items off within 24-48 hours after we receive your payment by EMS which is china greatest express company , the delivey time is 7-12days, it is fast and safe! After we ship, we will email the shipment NO. to you to track your items on http://www.ems.com.cn/english-main.jsp, we will track them too!
5、Question: how much is the shipping fee?
Answer:
In order to facilitate the settlement, our all prices are including shipping fee, so all free shipping!
6、Question: how do I pay?
Answer:
We accept many payments ,such as western union, etc, you can contact our web online services Niki or our email chinacoolproduct@hotmail.com to ask and choose one payment best for you!
7、Question: if i don’t receive my items, how to do?
Answer:
my dear friend, dont worry! we promise you can receive your items , if you wont receive your items within one month from we ship, we will reship your items to you free!
8 、Question: How is the quality ?
Answer :
All our products are from OEM(Original Equipment Manufacture)factories, they are not real, but they are very good quality and with package! Such as the air
9、Question: what time is your online service online? And what time is you check the items we order if they are in stock?
Answer :
1、 our online service Niki online’s time is from afternoon 18:00-morning 02:00 and from morning 07:00-noon 11:
2、 our store managers and checkers are in duty from night 11:00-morning 09:30 every day in USA, and this time they will prepare for items and check items if in stock !
3、 we ship all our orders from morning 04:00-noon 12:00 every day in USA, after we ship all our orders, we will send shipment NO. to you!
Any question, you can contact our online services Niki or by email : chinacoolproduct@hotmail.com , thank you!
Date：2010-1-29 【Return】